Echo Knowledge Base Pro

Echo Knowledge Base Pro includes utilities for managing separate WordPress documentation collections, controlling access, and helping readers find information. Create unlimited knowledge bases, each with its own articles, categories, and tags, for different products, departments, or audiences.

Organize and move documentation

Import or export articles and categories in CSV or XML format for migration or backup. Articles can link to PDFs, external documentation, videos, and other resources.

Help readers find and respond to information

Advanced Search can highlight keywords on article pages, filter searches by category, and provide controls for search-box styling. Add helper text or links below the search bar. Search analytics display popular queries and searches with no results, which can help you find documentation gaps. Article upvotes, downvotes, and feedback forms let readers share their input.

AI Smart Search can show results in a dialog with configurable sections, including an AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, and Contact Us. Embed it with a shortcode. Search results can also show relevant knowledge-base articles and an Ask AI option for exploring the same query further. Pro features also include feedback buttons for AI responses and a human handoff option in AI Chat.

Review articles and prepare quizzes

AI Content Analysis evaluates articles and reports on tags, readability, and content gaps. Use the findings and article traffic to decide which documentation to review or expand.

AI Quiz Generation creates a draft from a knowledge-base article. Review and edit its title, introduction, questions, answers, and explanations before publishing.

Set access rules and AI content sources

Content Protection, also called Access Manager, lets you restrict knowledge-base content by user, group, WordPress role, or custom permission. AI Chat access can be configured for everyone, logged-in users, or selected roles, with different rules for each chat location.

AI functions can use pages, posts, and custom post types in addition to knowledge-base articles. Upload PDFs to convert them into knowledge-base articles, with optional AI formatting for headings, lists, and paragraphs. You can also convert PDFs into AI training notes.

Configure the features you need

Create a knowledge base and organize its articles, categories, and tags. Enable the Pro features that fit your process, such as advanced search, content protection, AI analysis, smart search, or quiz generation. To use AI features, add an OpenAI API key in Knowledge Base options or configure supported Google Gemini models, then choose the features to enable.