Click to Chat PRO

Click to Chat PRO includes a configurable WhatsApp or WhatsApp Business contact option to a WordPress website. Visitors can open a chat with one click. On mobile, it can open in the WhatsApp app; on desktop, visitors can be directed to the WhatsApp desktop app or WhatsApp Web.

Choose how visitors start a chat

Select from eight customizable styles, use an picture or animated GIF, or turn an existing button, menu entry, image, or link into a chat trigger. Add the ctc_chat class to a custom element or use #ctc_chat as its link target. Styles and screen positions can differ between mobile and desktop.

Set the WhatsApp number, call to action, and pre-filled message. The [ht-ctc-chat] shortcode places an icon or button in post content or a widget area; its attributes can set the number, style, message, and call to action. Messages can use site, page-title, and page-URL variables. WooCommerce product messages can also include the product name, current price, regular price, and SKU.

Use greetings and forms to guide the conversation

Greeting dialogs can show a customized welcome or a content-specific message, with settings for fonts, colors, images, and other content. A greeting can appear after a visitor clicks an element or when an element enters the viewport. PRO also works with time-based and scroll-based greeting actions.

Forms can collect information before chat begins. A submission can send an email notification, call a webhook with the form data, and prefill the WhatsApp conversation with the visitor’s answers. Webhook data can also include the current page URL, interaction time, associated WhatsApp number, URL parameter values such as [utm_source], and cookie values such as [[cookie_name]].

Set agent availability and business hours

A greetings dialog can show multiple WhatsApp accounts. Set one or more availability periods for each agent and choose what visitors see when an agent is offline: hide the agent, show the next available time, or disable chat while unavailable. Business-hour settings can define online and offline periods by day and time. Outside those hours, the widget can be hidden or its WhatsApp number and call to action can change. A configured list can also send visitors to a random WhatsApp number.

Control display and track clicks

Show or hide the widget by post type, post ID, category, device, WooCommerce single-product page, visitor login status or country, business hours, time delay, and scroll delay. Page-level settings can change the number, style, greetings template, and greetings content for individual pages. WooCommerce settings can be adjusted for product, shop, checkout, and account pages.

Click events can be sent to Google Analytics, Meta Pixel, Google Ads Conversations, or a webhook when a visitor selects the WhatsApp icon or button.

Localize chat settings

With WPML or Polylang, configure a various WhatsApp number, call to action, pre-filled message, greetings content, group ID, and share text for each language.