Professional package

Live chat for WordPress and WooCommerce

Formilla Live Chat includes a responsive chat widget to a WordPress or WooCommerce website, where visitors can ask questions, request support, or start a conversation with your team. The paid editions are Premium, Professional, and Growth. Features vary by package and add-on.

Live user details

Professional and higher packages include real-time visitor monitoring. Agents can see active visitors, the page each person is viewing, time on the website, whether a visitor is new or returning, and details such as country, operating system, browser, referring site, and IP address. This information refreshes automatically every few seconds, giving agents context for deciding when to start a conversation.

Monitoring delivers live visitor awareness rather than stored website analytics. According to the product information, anonymous visitor information is not stored unless someone initiates or responds to an online chat request.

File sharing and team conversations

The Professional package includes controls to disable file sharing for visitors, agents, or both. The paid-plan feature set also includes tools for handling conversations:

• Canned replies use keyboard shortcuts for common answers. Premium plans include unlimited saved replies.
• Chat broadcast notifies online agents about incoming chats so they can accept or decline based on availability.
• Chat transfer passes a conversation to another available agent and can include a private message with additional details.
• Typing indicators show when a visitor or agent is composing a message.
• Desktop notifications alert agents to incoming chats in supported browsers, including Chrome, Firefox, and Safari.

Widget options and visitor engagement

All packages allow the online and offline widget text to be customized in any language. You can adjust widget and message colors, fonts, backgrounds, banners, and themes. Advanced customization settings provide further control over the chat widget.

Premium packages support proactive chat invitations that appear after a defined number of seconds. Smart Messages can show custom messages in different visitor scenarios. Growth package functionality also includes email marketing automation.

Custom chatbots can qualify leads, book meetings, and provide product or service information without a live agent. They are available as a paid add-on for Premium packages. A.I. ChatGPT Bots are also available as a paid add-on to respond to visitor questions around the clock.

Installation and mobile use

Install and activate Formilla Live Chat from your WordPress site. After activation, the chat button appears on the WordPress or WooCommerce site using the Formilla web interface. Sign in to your Formilla account to chat, configure the widget, and choose the paid capabilities for your package.

For mobile support, install the Formilla app on an iPhone, iPad, or Android device and sign in to your account. Agents can reply from a mobile device or tablet, while visitors can use the responsive chat widget on smartphones.