Hyve Pro

Choose what the assistant can use

Hyve Pro is a conversational AI assistant for WordPress. It uses retrieval-augmented generation (RAG) to search selected information first, then generate an answer from relevant material. Visitors can ask about support, documentation, pricing, products, and other information you make available. Answers include numbered source links so users can open referenced pages and read further.

The knowledge base can include WordPress posts, pages, WooCommerce products, and custom post types. When you edit a page, Hyve re-indexes it on save so the assistant can use the updated version.

Add documents, websites, and custom information

Hyve Pro can use PDF, Word, Markdown, text, and CSV files, including manuals, policies, and price lists. This lets you use files in chat without republishing them as WordPress content. You can also crawl a site URL or add an entire website through its sitemap to make external documentation available.

For information you prefer not to publish publicly, enter custom data for the assistant to use. These sources bring site content, documents, external resources, and selected internal information into one chat experience.

Use live information with Skills

Hyve Pro Skills let the assistant retrieve live information from your website beyond the indexed knowledge base. Skills are read-only: the assistant retrieves information and does not change site content through this capability.

Collect enquiries in the conversation

Add a contact form to the chat and pick its fields. You can show the form before a conversation starts, when the assistant cannot answer, or when a visitor asks to speak with someone. Leads appear in the dashboard alongside the conversation they came from, giving your team the enquiry and its context together.

Set the chat experience and review activity

Give the assistant a custom name and personality, add custom instructions, and style the widget with custom colors, icons, and styling. You can also set the welcome message and the fallback message for questions the available content does not cover.

Content moderation can screen visitor messages before they reach the AI. Optional controls include chat sounds, message timestamps, privacy options, and a chat privacy notice. The dashboard shows recent conversations. Hyve Pro can also help identify unanswered questions and review common questions and trends, and lets you export chats as CSV for team review.

Get started

1. Install Hyve on your WordPress site.
2. Choose the WordPress content, files, websites, or custom data the chatbot should learn from.
3. Choose Hyve Connect or connect your own OpenAI key, then place the chat widget on your site.

After setup, visitors can ask questions naturally and receive answers based on the information you selected.