24|7 Home Rescue Review: A Detailed Guide

If you’re considering a home emergency plan for your property, 24|7 Home Rescue might be an option worth exploring.

It’s a relative newcomer to the market, but its reputation is growing, thanks to solid customer reviews and a set of appealing features.

Here’s a breakdown of everything you need to know about 24|7 Home Rescue.

What We Like About 24|7 Home Rescue

1. Customer Satisfaction
24|7 Home Rescue stands out for its excellent customer reviews. With a 4.6-star rating on Trustpilot from over 75,000 customers, it’s clear that most people are happy with the service. In fact, over 75% of customers rate the service as “Excellent.”

2. Unlimited Callouts and Repair Requests
One of the most attractive features of 24|7 Home Rescue is its unlimited callouts and repair requests. This means you won’t have to worry about extra charges if you need multiple visits for the same issue.

3. High First Fix Rate
The company boasts an impressive 95% first-fix rate. This means that most problems get solved on the first visit, which reduces the hassle and time spent waiting for repairs.

4. Access to a Range of Experts
24|7 Home Rescue offers access to a range of professionals, including plumbers, electricians, drainage experts, locksmiths, and security specialists. Whether you need help with plumbing issues, electrical breakdowns, or security concerns, they’ve got you covered.

5. Parts and Labour Covered
The company covers parts and labour costs up to £1,000 per issue. Additionally, they use new parts from the manufacturer, which ensures quality repairs.

6. Flexible Contracts
Unlike many providers that require an annual commitment, 24|7 Home Rescue now offers a 12-month contract, which can be canceled at any time during the year without a cancellation fee. The flexibility of this contract is a big draw for many customers.

What Could Be Improved?

1. Price
While the service offers good value for its features, it is on the more expensive side compared to some other home emergency plans. Monthly plans range from £14.99 to £19.99, depending on the coverage you need. This may be a little higher than some competitors.

2. Exclusions
24|7 Home Rescue doesn’t cover certain aspects, like general maintenance (e.g., bleeding radiators or adjusting temperature controls) or repairs related to corrosion or hard water scale deposits. This means some issues might still fall outside the scope of your coverage, and it’s essential to read the terms carefully.

3. Boiler Replacement Limitations
Boilers that are deemed “Beyond Economic Repair” (BER) are not covered. If the repair cost exceeds the value of the boiler, it won’t be replaced under your plan. However, there are indications that the company may offer a contribution towards a new boiler in such cases, though details are scarce in their terms and conditions.

Plans Available

24|7 Home Rescue offers four primary plans tailored to different needs. These include:

1. Boiler Basic: Covers boiler breakdowns and repairs, but no additional services.
2. Boiler Care: Adds an annual boiler service and CP12 certificate for landlords.
3. Heating Care: Extends coverage to the entire central heating system.
4. Home Care: This plan is the most comprehensive, covering plumbing, drainage, electrical emergencies, home security, and pest control.

Each plan offers 24-hour helpline access, with varying levels of coverage based on the plan chosen.

Not Covered by 24|7 Home Rescue

While the coverage is extensive, there are a few notable exclusions. For example:

• General Maintenance: Activities like adjusting heating controls or descaling pipes are not covered.
• Corrosion and Sludge Removal: If the central heating system has issues caused by corrosion or sludge buildup, those aren’t covered.
• Pre-existing Issues: Any problems that existed before you took out the policy won’t be included.
• Alternative Accommodation: If your home becomes uninhabitable due to a breakdown, 24|7 Home Rescue won’t cover the cost of alternative accommodation.

Pricing and Discounts

Prices for 24|7 Home Rescue plans vary depending on your coverage and property type. Here’s a quick look at the monthly prices:

You can also save money with promotional discounts, like 10% off with the code “SAVE10” or up to 30% off with “SAVE30,” though these offers can change.

Additionally, the company charges a call-out fee (excess) for repairs. This fee is a one-time charge per repair request, regardless of how many visits are needed to resolve the issue.

Final Thoughts

24|7 Home Rescue provides solid home emergency cover with some great features, such as unlimited callouts, a high first fix rate, and coverage from experienced professionals. However, it’s not without its drawbacks.

The prices are on the higher side, and the company’s coverage isn’t as all-encompassing as some might hope.

Still, with great customer ratings and a range of flexible plans, it could be a reliable choice if you’re looking for comprehensive home emergency cover.

Editor’s Rating: 4.5/5.0

If you’re willing to pay a bit more for peace of mind and extensive coverage, 24|7 Home Rescue could be a great fit for your needs.